KJ team member providing tech support.

Why Your Business Needs Tech Support

When small businesses try to save on costs, sometimes their tech support isn’t prioritized. Many don’t view it as a business-critical need. Some don’t even see it as a necessity for smaller organizations.

But the truth is that tech support isn’t limited to large enterprises. SMBs can benefit from tech support, and it’s often necessary for success.

Here’s why.

You’ll Leverage Better Patch Management

It’s important to keep your software up-to-date and patch any vulnerabilities your network may have so you keep your network secure. That’s where patch management comes in handy. But managing these updates can get complicated if the process isn’t executed correctly. To ensure this process runs smoothly, you can take advantage of tech support to handle your patch management.

Tech support provides these specialized services so that you can focus more on your core competencies and save time in the long run. For example, you can take advantage of technical support to update your software with new code that patches holes and can document, test and deploy patches.

This keeps your business safe and your technology running smoother. It also saves your business time by ensuring systems are up and running, cutting down on any potential downtime during the patching process.

You’ll Meet (And Exceed) Service Levels

You can enhance the employee experience when you use tech support. That’s because technical support allows you to meet and even exceed your expected service levels. When you have adequate tech support, you can address employee technology concerns as they occur.

For instance, you can take advantage of a 24/7 tech support so that your users can get assistance, regardless of their timezone.

You’ll Improve Operational Efficiency

When you use tech support, you can improve how efficiently your company operates.

Instead of having limited resources chasing all of your needs, you can use a professional technical support team to handle time-consuming tasks, including deployments and testing of software and IT systems. A tech support team offers elasticity and is beneficial when you’re short staffed or lack the expertise required to fix bugs or data loss issues.

You can also count on a tech support team to help with your disaster recovery. They can help develop, design, test, and manage the mission to get everyone back online, so your business stays productive even if a system failure were to occur.

You’ll Increase Your ROI

One of the biggest advantages of using technical support is that it can help you save on costs. A reliable tech support team will be able to help you reduce costs for expensive repairs by proactively caring for your technology. And, since they operate on a flat-rate monthly fee, it can help you budget better.

Related: How to Tackle that Growing List of IT Projects

A dedicated tech support team also allows you more time to better provide your clients with the services they need. In turn, that enhances their experiences with your organization and set the stage for retaining customers (and encouraging repeat business).

It’s just another way to get the most out of your investment.

You’ll Get Enhanced Security and Monitoring

With cybercrimes on the rise, more and more businesses are a target – and small businesses aren’t immune. When you have tech support, you can keep common cyberthreats such as ransomware, phishing attacks and cryptojacking at bay.

Related: Everything You Need to Know About Cybersecurity In Manhattan

In fact, SMBs are often the direct targets of cybercriminals, thanks to a lack of security and monitoring service. SMBs paid as much as $256,000 per incident in 2017 as a result of these data breaches.

But by using reliable technical support, you can prevent these common cybersecurity threats. Tech support teams can provide consistent system monitoring and take many steps to improve security for your business, such as using virtual private networks, assessing security protocols, and detecting and removing malware before it can wreak havoc.

Final Thoughts

By understanding how tech support can improve your business and understanding what your business needs, you can select the right tech support that helps you accomplish your business goals.

To get the best possible value, you’ll want to partner with an IT support team that goes above and beyond what’s expected. If that’s what you’re looking for, look no further than us here at KJ Technology.

Have any questions about IT support services? Reach out today – we’re always happy to discuss.