Mark Woolfson

Mark has been a driving force in KJ’s success since joining the team in 2021 as the Service Desk Manager.  Leveraging his 30+ years in service management, he quickly transformed the service organization and is currently the Director of Service Delivery.

Mark began his career in the MIS department for a publishing firm where he supported everything from desktops to servers, networks, and applications in a 24/7 environment. Over the years, he honed his service management skills in the enterprise space at American Express, IBM Global Services, and HCL Technologies.

Throughout his career, Mark has invested in formal training to complement and elevate his work experiences. Mark earned certifications in PMP, Six Sigma/Lean Sigma, and ITIL. Combined with effective listening and leadership skills, this positioned him to become the “go-to” person for turning around troubled programs and tackling other challenging assignments within several organizations.

Mark’s talents and passion are prominently displayed daily at KJ.  These take various flavors from client advocacy to process enablement and staff development.  Don’t mistake his equanimity for apathy.  Mark has his finger on the pulse of all key metrics and drives his team to achieve results.

Outside of work, Mark is passionate about optimizing his personal life, spending time with his family, and running.  After running 10Ks and ½ marathons, he completed his first full marathon in 2021 and you can often find him training for the next race!